Order Adjustment/Cancellation
Once we receive your order, we get to work on it right away. Therefore it may not be possible to cancel an order that is in process.
Once you finish the checkout of an order, you can adjust its information by contacting us via support@Proudgifts.us within 06 hours. If you do not make any change to your order within 06 hours, the order will be sent to production, and you can no longer adjust the order details or cancel it.
- The design of personalized items cannot be adjusted after the order is successfully placed.
- You can make any change to the color or size of your ordered item unless that change results in any difference in the price of the final item.
- The item quantity in a discounted order, the product type of your order cannot be changed. If you have any requests for these changes, please contact us to cancel it, and then you should place a new one.
Please remember, this self-cancellation is only available for the six hours from your order being created. Once our warehouse has processed your order, we will be unable to make any changes. After this 6-hour window, we cannot cancel orders. If you cancel your order without 06 hours of order placement, you will be responsible for the payment fee that is non-refundable. A management, processing, and transaction fee, which is 30% of your total order value will be applied for the cancellation. Other than that, the cancellation request cannot be fulfilled. Full refund only applies to switching orders within 48 hours. Once you place new orders and pay for new orders, our system will automatically cancel old orders and refund 100%.
